Policies

This Privacy Policy describes how tap-shoes-canada.myshopify.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site. Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor Shopify and Jazz Tap Center/www.millerandbentapshoes.com.

Order information

Examples of Personal Information collected: name, age, billing address, shipping address, payment information (including credit card numbers, e-transfers, debit, cheque), email address, social media links, and phone number. Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify, Jazz Tap Center, Dance Attack, Six Toe Tap Boards, Rhythm Jewelry, Canada Post, Stallion Express and all other shipping and logistics companies we may use.

Customer support information

Examples of Personal Information collected: name, age, billing address, shipping address, payment information (including credit card numbers, e-transfers, debit, cheque), email address, social media links, and phone number. Purpose of collection: to provide customer support. Source of collection: collected from you. Disclosure for a business purpose: Shopify, Jazz Tap Center, Dance Attack, Six Toe Tap Boards, Rhythm Jewelry, Canada Post, Stallion Express and all other shipping and logistics companies we may use

Children's Privacy

Our services do not address anyone under the age of 18 without the specific consent of a parent or legal guardian. If you are under the age of 18, you may use our service and websites ONLY with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 18 without the consent of the child's parent or guardian. If you are a parent or legal guardian and you are aware that your child has provided us with personal information without your consent and approval, please contact us so that we will be able to take the necessary actions.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. We share your information with Jazz Tap Center (our parent company) to complete order transactions. We may share with Dance Attack if you were a winner of a prize or made a purchase at a Dance Attack event. We share your information with Six Toe Tap Boards to complete the delivery of your item. We share your information with Rhythm Jewelry to complete your warranty registration. We share your information with Canada Post, Stallion Express and other logistics companies for shipping purposes.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). We may share your information through email marketing campaigns, with companies like Mail Chimp, etc.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

To opt out of email and/or marketing campaigns please email us at: tapshoescanada@gmail.com

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent;The performance of the contract between you and the Site;Compliance with our legal obligations;To protect your vital interests;To perform a task carried out in the public interest;For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We use limited automated decision making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

Temporary deny list of IP addresses associated with repeated failed transactions. This deny list persists for a small number of hours.Temporary deny list of credit cards associated with deny listed IP addresses. This deny list persists for a small number of days.

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below at tapshoescanada@gmail.com

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Tap Shoes Canada: Function_abUsed in connection with access to admin._secure_session_idUsed in connection with navigation through a storefront.cartUsed in connection with shopping cart.cart_sigUsed in connection with checkout.cart_tsUsed in connection with checkout.checkout_tokenUsed in connection with checkout.secretUsed in connection with checkout.secure_customer_sigUsed in connection with customer login.storefront_digestUsed in connection with customer login._shopify_uUsed to facilitate updating customer account information.Reporting and Analytics TapShoesCanadaFunction_tracking_consentTracking preferences._landing_pageTrack landing pages_orig_referrerTrack landing pages_sShopify analytics._shopify_fsShopify analytics._shopify_sShopify analytics._shopify_sa_pShopify analytics relating to marketing & referrals._shopify_sa_tShopify analytics relating to marketing & referrals._shopify_yShopify analytics._yShopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at tapshoescanada@gmail.com or by mail using the details provided below:

223-222 Islington Avenue, Etobicoke ON M8V 3W7, Canada

Last updated: April 16, 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.priv.gc.ca/en/

In Stock Shoes

Exchange or replacement of In Stock Miller& Ben Tap Shoes is available within 7 days after delivery confirmation. Be sure to try on your new pair of tap shoes on carpet to avoid damage. To exchange or replace Miller & Ben Tap Shoes, they must be unused, unscratched, un-smudged or stained and must be in “Brand New” condition. All returns and exchanges must be authorized by Tap Shoes Canada. We reserve the right to refuse the exchange or replacement of any tap shoes that are not reusable or resalable at our discretion.

Custom Order Miller & Ben Tap Shoes

Definition:

Custom order shoes are shoes that are designed by the customer; this includes choice of colour, model specifications, unmatched sizes and/or orthotic enabled designs. (ORT).

ALL SALES OF CUSTOM ORDER MILLER & BENTAP SHOES ARE FINAL. NO RETURNS, EXCHANGES OR REFUNDS.

Disclaimer:

The customer acknowledges that colours, patterns and hides might change significantly between orders. Tap Shoes Canada does not give any guarantee nor does Tap Shoes Canada provide any replacement or exchange due to colour, shades, hides and/ or pattern variation or fluctuations.

Return / Exchange / Replacement -Shipping Charges

Customers are responsible for shipping charges on all returned, exchanged or replaced Miller & Ben Tap Shoes and/or merchandise.

Shoe Tattoos

All sales of Shoe Tattoos are final. NORETURNS, EXCHANGES OR REFUNDS. Tap Shoes Canada does not offer warranties nor does it guarantee the permanence, durability, longevity, scratch and scuff resistance of Shoe Tattoos.

Return / Exchange / Replacement Policy - Essentials

All sales of Essentials such as Tap Shoe Repair Kits, Angelus Paints, Six Toe Tap Boards, Shoe Laces, Shoe Stretchers and additional merchandise are final. NO RETURNS, EXCHANGES OR REFUNDS.

For warranty, exchange and replacement policies for Rhythm Jewelry, please contact the manufacturer directly atwww.rhythmjewellery.com

Damaged Products During Shipment

Should damage from shipping occur, packages should be refused upon delivery and a claim should be filed with the delivery carrier. If the damage is apparent only after accepting the merchandise, please call us to immediately to arrange a replacement. Claims for replacement of damaged products must be made within 7 days of delivery confirmation.

Shipping Policy
Thank you for visiting and shopping at Tap Shoes Canada. The following are the terms and conditions of our Shipping Policies.

Domestic Shipping Policy
Tap Shoes Canada is the exclusive Canadian & Global supplier of Miller & Ben products.

Shipping processing time & Delivery Estimates
All orders are confirmed immediately by email after purchase. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone. Delivery delays can occasionally occur.

In Stock
In stock inventory is held in warehouses in Canada and the United States. In stock items are delivered in 5 weeks or less. Once your order is fulfilled by our logistics team you will receive an email with tracking.

Custom Order
Custom order shoes will be delivered in 5 months or less from the date of order. Expedited orders in 3 months or less.

Shipment confirmation and order tracking

You will receive a Shipment Confirmation email once your order has shipped with your tracking number(s). The tracking number will be active within 24 hours.

Damages


Tap Shoes Canada is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy


We proudly ship Miller & Ben products to every country in the world.

Customs, Duties & Taxes

Tap Shoes Canada is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

By placing an order by phone, and or via www.tapshoescanada.com, and or placing an order in person at a trade show, convention or at our store location, and or accepting delivery of the products and services described in the Tap Shoes Canada invoice, or other Tap Shoes Canada documentation, The Customer agrees to be bound by and accepts (A) The Terms and Conditions of Sale, (B) The Return/Exchange/Replacement Policy and (C) The Limited Warranty unless The Customer and Tap Shoes Canada have signed a separate agreement, in which case the separate agreement will govern. “We”, “Our” or “Us” refers to Tap Shoes Canada. Terms of Use; The Customer's Acknowledgement:

These terms constitute a binding contract between The Customer and Tap Shoes Canada. The Customer acknowledges this agreement and acceptance of these terms by making a purchase, placing an order by phone, shopping on our website, purchasing at our location or at a convention or tradeshow. These terms are subject to change without prior notice, except that the terms posted on the Tap Shoes Canada website at the time The Customer initially places an order will govern the order in question.

Governing law; All sales made by Tap Shoes Canada will be governed by the laws of the province of Ontario, Canada, without regard to conflicts of laws rules, regardless of the location of The Customer. Any dispute, action or litigation must be brought in Ontario and The Customer consents to the jurisdiction of the federal and provincial courts located in the Province of Ontario, in particular the region of the Greater Toronto Area, submits to jurisdiction there, and waives the right to change venue. The Customer hereby agrees that such venue is appropriate and that Tap Shoes Canada's agreement to sell and deliver products to The Customer is dependent on this provision.

a) The Miller & Ben Tap Shoes are warranted for a period of ninety (90) days from the date of supply, to be free of defects in materials or workmanship.

b) For purposes of this limited warranty, “Refurbished” means a pair of Miller & Ben Shoes that has been returned to its original manufactured specifications.

c) Proof of purchase is required in the form of a dated sales receipt which evidences that the Miller& Ben Shoes are within the Limited Warranty Period.

d) Tap Shoes Canada will repair or replace a defective pair of shoes with a new or refurbished pair of Miller & Ben Tap Shoes, at its option, at no charge during the ninety (90)days limited warranty period.

e) Unless otherwise stated, replacement Miller & Ben Tap Shoes are warranted to be free from defects in material or workmanship for sixty (60) days from the day of replacement, or for the remainder of the Limited Warranty Period, whichever is longer.

f) The Customer is responsible for all repeat shipping charges

g) Tap Shoes Canada shall have no obligation to repair, replace or refund the customer until the defective shoes are returned to Tap Shoes Canada.

h) The above repair or replacement of said Miller & Ben Tap Shoes shall be within a reasonable timeframe or within the next/following order timeframe from the factory.

i) Tap Shoes Canada's limited warranty covers only those defects that arise as a result of normal use of the Miller & Ben Tap Shoes, and DOES NOT cover any problems that arise of:

Improper Maintenance Improper Storage Exposure to extreme temperature fluctuations or extensive humidity. Misuse Installation of taps by others Unauthorized modification of the shoes or tampering with the structure of the shoes in any way, shape or form.

Tap Shoes Canada's Sizing Liability

 Recommendation on shoe sizing during fitting, advised by a Tap Shoes Canada sales representative shall be treated as ADVICE ONLY. The Customer acknowledges that it is the customer's sole responsibility to determine the correct size of the shoes that is comfortable and/or suitable, before placing an order. Tap Shoes Canada shall not be held responsible for unfit shoes ordered by the customer.

Limitation of Liability

a) The Customer agrees that if their Miller & Ben Tap Shoes fail, the maximum liability of Tap Shoes Canada under this limited warranty, is expressly limited to the price The Customer has originally paid for the Miller& Ben Tap Shoes or the cost of repair or replacement of any component that malfunction in the conditions of a normal use.

b) Tap Shoes Canada shall not be liable for any damages caused by the use Miller & Ben Tap Shoes, Six Toe Tap Boards, Rhythm Jewelry, Angelus Leather Paint or any items sold by Tap Shoes Canada.

c) Tap Shoes Canada shall not be liable for any claims for personal injury caused by the use of Miller& Ben Tap Shoes, Six Toe Tap Boards, Rhythm Jewelry, Angelus Leather Paint or any items sold by Tap Shoes Canada.

d) Tap Shoes Canada shall not be liable for any incident or damage indirect or consequential including but not limited to loss of profits, loss of revenue, down time and users time, breach of contract, negligence, strict liability or other damage whether based in contract, tort or otherwise, or any other legal theory related to the use of Miller & Ben Tap Shoes, Six Toe Tap Boards, Rhythm Jewelry, Angelus Leather Paint or any items sold by Tap Shoes Canada.

e) Neither Tap Shoes Canada nor it's suppliers shall be liable for any claim made by a third party or made by The Customer for a third party.

f) Any warranty for intellectual property infringement is hereby disclaimed.

g) The remedies provided in this limited warranty statement are The Customer's sole and exclusive remedies.